Customer Support FAQ's

Shipping & Delivery

• When will my order ship?
• How do I track my order?
• USPS says my order is delivered, however I haven't received it.
• How much does shipping cost?
• How long does shipping take?

General

• What are your Warm, Cool and Neutral colors?
• Are your products vegan?
• Are your products cruelty-free or do they contain any harmful ingredients?
• Do you auto-ship products or offer any subscriptions?
• How do you give back?
• Can I buy Color The World at a physical store?

See all 10 articles

Product Issues

• What should I do if my lipstick / product has been damaged or broken?
• What should I do if I received the wrong item(s) or have missing item(s)?

Shopping & Payment

• I'm having problems checking out?